Provider Marketplace Agreement

Effective date: 2026-07-29
Version: 1.1

Amendment (2026-07-29): Section 15.8 rewritten — the commitment to provide a French version is withdrawn (the French locale and Quebec-French surface were removed from the product on 2026-07-28); the English version governs. Jurisdiction-specific language requirements will be addressed before the Marketplace opens in any jurisdiction that imposes them.
Amendment (2026-07-28): clinical/health-data clauses removed following the 2026-07-21 medical de-scope; PeasyBooking no longer offers clinical features. This Agreement is dormant — the Marketplace is not yet open to providers — and takes effect for a provider only when the provider opts into the Marketplace.

This Provider Marketplace Agreement (the "Marketplace Agreement" or "Agreement") is a binding agreement between PeasyBooking Technologies Inc., a corporation incorporated under the federal Canada Business Corporations Act (Corporation No. 1804322-1) with its registered office at 150 Evergreen Mount SW, Calgary, AB T2Y 0L8, operating as "PeasyBooking" ("PeasyBooking", "we", "us", "our"), and the provider business that opts into the PeasyBooking consumer marketplace (the "Provider", "you", "your").

This Agreement is additional to, and does not replace, the PeasyBooking Terms of Service governing your use of the PeasyBooking practice-management platform (the "SaaS Terms"). It applies only if and when you choose to list your business and accept bookings through the PeasyBooking consumer marketplace (the "Marketplace"). If there is a conflict between this Agreement and the SaaS Terms with respect to the Marketplace, this Agreement governs for Marketplace matters; in all other respects the SaaS Terms continue to apply. Capitalized terms not defined here have the meaning given in the SaaS Terms.

By enabling the Marketplace for your business, publishing a listing, or accepting a booking made through the Marketplace, you agree to this Agreement. If you are accepting on behalf of an organization, you represent that you have authority to bind it.

1. Definitions

In this Agreement:

• "Guest" means a member of the public who uses the Marketplace to search for, discover, book, pay for, review, or cancel services, whether or not they hold a Guest account. PeasyBooking has its own direct relationship with Guests.
• "Booking" means an appointment for your services that a Guest requests or makes through the Marketplace.
• "Listing" means your public profile on the Marketplace, including your business name, description, location, hours, services, pricing, photographs, logos, and other materials you submit or authorize for display.
• "Listing Materials" means the content, text, images, trademarks, logos, and other materials you provide for, or authorize PeasyBooking to display in, your Listing.
• "Marketplace Guest Terms" means the consumer-facing terms that govern a Guest's use of the Marketplace.
• "DPA" means the PeasyBooking Data Processing Agreement, which forms part of the SaaS Terms.
• "Privacy Policy" means the PeasyBooking Privacy Policy.

2. The Marketplace and PeasyBooking's role

2.1 What the Marketplace is. The Marketplace is an online venue, operated by PeasyBooking, through which Guests can discover service providers and request or make Bookings, pay online, and leave reviews. The Marketplace rolls out city-by-city as provider supply grows, and PeasyBooking decides which metropolitan areas and categories are active at any time.

2.2 PeasyBooking is a platform, not a provider. PeasyBooking provides listing, discovery, and lead-generation technology. PeasyBooking is not the provider of the services you offer, is not a party to the service relationship between you and a Guest, and does not supervise, direct, perform, or guarantee your services. You are an independent business. Nothing in this Agreement creates a partnership, joint venture, franchise, employment, or agency relationship between you and PeasyBooking, and neither party may bind the other.

2.3 No guarantee of bookings or revenue. PeasyBooking does not guarantee any particular volume of Listings views, leads, Bookings, customers, revenue, or business results. The Marketplace is offered on an "as is" and "as available" basis. PeasyBooking may add, change, or discontinue Marketplace features, categories, or metropolitan areas at any time.

2.4 Guests are PeasyBooking's customers too. PeasyBooking has its own direct relationship with Guests, including for Guest accounts, searches, Bookings made through the Marketplace, reviews, and Marketplace communications. The way these two relationships interact for data and privacy purposes is described in Section 9.

2.5 A promoted, shared customer-acquisition channel. Marketplace membership is more than a public directory entry. PeasyBooking operates the Marketplace as a shared local customer-acquisition channel and will invest in growing Marketplace demand through the marketing mix it considers appropriate for each city and category, which may include local search-engine optimization, paid advertising, social content, city and category pages, partnerships, referral initiatives, and other consumer-growth activity. This is a commitment to actively grow Marketplace demand; it is not a guarantee of any particular advertising budget, ranking position, number of views, leads, Bookings, customers, revenue, or return on investment for any individual Provider (see Section 2.3).

3. Provider eligibility, licensing, and insurance

3.1 Eligibility. To list on the Marketplace you must operate a bona fide service business, maintain a PeasyBooking account in good standing under the SaaS Terms, and satisfy any onboarding, verification, or category requirements PeasyBooking reasonably imposes.

3.2 Licensing and qualifications. You represent and warrant that you and your personnel hold, and will maintain in good standing for the duration of this Agreement, all professional and business licences, registrations, permits, certifications, and qualifications required by law and by any applicable regulatory or professional body to offer and perform the services you list. You will not list or perform any service you are not lawfully entitled to provide.

3.3 Insurance. You will obtain and maintain, at your own cost, the insurance appropriate to your services and required by law or by your profession or regulator, including (where applicable) commercial general liability and professional liability (errors and omissions / malpractice) coverage in commercially reasonable amounts. PeasyBooking does not provide any insurance to you or to Guests in respect of your services.

3.4 Compliance with professional and advertising rules. You are solely responsible for complying with all laws and professional, regulatory, and advertising standards that apply to your business and your Listing, including rules governing how regulated professionals may advertise, describe credentials, make claims, or solicit clients. You will not make false, misleading, or unsubstantiated statements in your Listing. Any marketing or promotional use of your name, marks, or credentials — whether by you or by PeasyBooking under the licence in Section 6.2 — must remain consistent with these professional-advertising rules, and you are responsible for ensuring that the Listing Materials you provide comply with them.

3.5 Verification is limited. PeasyBooking may, but is not obligated to, verify any licence, certification, insurance, or other information you provide. Any verification PeasyBooking performs is for its own purposes, is not a certification or endorsement of you to Guests, and does not relieve you of your obligations under this Section 3.

4. Provider obligations for listings and bookings

4.1 Accurate Listings. You will keep your Listing accurate, current, and complete, including your services, descriptions, qualifications, location, contact details, hours, and availability. You will not misrepresent your identity, affiliation, credentials, or services.

4.2 Availability. You are responsible for keeping your calendar and availability current so that Guests see and can book only times you can honour. PeasyBooking's hard double-booking prevention reduces conflicting Bookings but does not relieve you of responsibility for managing your own availability.

4.3 Honouring Bookings and quoted prices. You will honour Bookings you accept and the prices, deposits, and terms quoted to the Guest at the time of Booking, except to the extent you have lawfully and clearly disclosed conditions that allow otherwise. You will not "bait and switch", impose undisclosed charges, or refuse a confirmed Booking without a legitimate reason.

4.4 Booking acceptance and no-shows. You set, within the tools PeasyBooking provides, whether Bookings are auto-confirmed or require your acceptance, together with your cancellation windows, deposit, and no-show terms. You are responsible for clearly disclosing those terms to Guests before they book.

4.5 Service delivery. You alone are responsible for performing your services with the skill, care, and professional standard required by law and your profession, including all aspects of professional care, client safety, suitability, and consent for the services you provide. PeasyBooking exercises no control over and accepts no responsibility for the quality, safety, legality, or outcome of your services.

4.6 Cancellations, refunds, deposits, and disputes. As between you and the Guest, you are responsible for handling your own cancellations, rescheduling, deposits, refunds, charge-backs, no-show fees, cancellation fees, and any disputes about your services. PeasyBooking is not a party to and does not adjudicate these matters, although it may provide tooling, communicate its policies to Guests, and act as described in Section 7.

4.7 Taxes. You are responsible for determining, charging, collecting, and remitting all taxes applicable to your services, including GST/HST and any other sales taxes, and for issuing any required receipts or invoices to Guests. PeasyBooking does not do this for you. This allocation reflects that PeasyBooking does not hold Guest funds for your services and charges no commission or per-transaction fee on those payments (Section 5). The separate Marketplace membership fee that PeasyBooking charges you (Section 5.4) is a business-to-business charge to which PeasyBooking adds any applicable GST/HST and for which PeasyBooking is the merchant; it is distinct from, and does not change, your responsibility for taxes on the services you sell to Guests. If applicable law deems PeasyBooking a tax collector or remitter for any portion of a Marketplace transaction, PeasyBooking will comply with that law as to that portion and will notify Providers of the change; you remain responsible for taxes on your services except to the extent the law requires PeasyBooking to collect or remit them.

4.8 Lawful and appropriate conduct. You will deal with Guests lawfully, fairly, and professionally, will comply with consumer-protection and anti-discrimination laws, and will not use the Marketplace to harass, defraud, or mislead Guests or to divert Marketplace Guests off-platform in breach of this Agreement.

5. Payments and Marketplace fees

5.1 Payment technology, not custody. Online payment collection is an optional feature, disabled by default. You may enable it only by connecting and maintaining your own Stripe account; Guest payments for your services are then processed directly by Stripe on your connected account (Stripe direct charges). You are the merchant of record and receive settlement directly from Stripe. PeasyBooking provides booking software that directs Guests to Stripe but does not receive, hold, control, settle, transmit, or take title to Guest payments for your services, and operates no wallet, balance, payout schedule, reserve, or transfer over those funds. PeasyBooking receives only limited transaction-status information (such as paid/failed status, amount, and a Stripe reference) needed to operate booking, confirmation, refund-status, reconciliation, and support. Tax responsibilities for Marketplace transactions are addressed in Section 4.7.

5.2 Processing fees. Stripe's payment-processing fees apply to these transactions and are borne by you as the merchant. You are responsible for your relationship with Stripe and for complying with Stripe's applicable terms for connected accounts.

5.3 No commission on your payments. PeasyBooking charges no commission, no percentage of your appointment or service revenue, and no per-booking, lead, or referral fee on Bookings made through the Marketplace — that is, a 0% platform commission on Guest payments for your services. The optional Marketplace membership fee in Section 5.4 is a separate, flat listing charge; it is not a commission on, or a percentage of, your payments. Third-party processing fees described in Section 5.2 still apply and are not charged by PeasyBooking.

5.4 Marketplace membership fee. Marketplace participation is optional. When you enable it, PeasyBooking charges a recurring membership fee on the following basis:

• (a) Flat fee per published location. The membership fee is a flat monthly fee charged per published business location — not a commission, and not a charge per practitioner, Booking, Guest, lead, referral, or payment. PeasyBooking offers tiers (currently a Marketplace Listing tier and a Featured Marketplace Listing tier); the current tiers, their prices, and what each includes are presented to you at activation and in your Marketplace settings.
• (b) Free trial. Unless stated otherwise at activation, your first two (2) months of Marketplace membership are free, and the first membership charge applies at the end of that free-trial period. You may disable the Marketplace during the trial to avoid any charge.
• (c) Billing and taxes. The membership fee is billed in advance through Stripe (or another approved subscription-billing provider), with PeasyBooking as the merchant for that fee, and applicable GST/HST and other taxes are added. The fee covers listing, discovery and booking tools, Marketplace reporting, and access to the promoted Marketplace described in Section 2.5; it is separate from, and does not change, the 0% commission position in Section 5.3.
• (d) Non-payment. If a membership payment fails, PeasyBooking will follow a reasonable dunning process; if it remains unresolved after notice, PeasyBooking may pause your public Listing and new Marketplace Bookings. A Marketplace billing issue does not by itself disable your own direct booking tools, which remain governed by the SaaS Terms unless your underlying PeasyBooking subscription is also delinquent.
• (e) Price changes. PeasyBooking may change membership prices on at least sixty (60) days' advance notice (through the product or by email) stating the new price and its effective date. A change applies only on a future renewal and never to a period already paid. If you do not agree, you may disable the Marketplace before the effective date; doing so does not relieve you of your obligation to honour or properly cancel Bookings already made (Sections 10.3 and 11.2). The founding price protection in Section 5.5 continues to apply to eligible Providers.

5.5 Founding Marketplace Providers. A Provider that activates a paid Marketplace plan during the first twelve (12) months after the Marketplace becomes publicly available in its launch market qualifies as a Founding Marketplace Provider. While that Provider remains continuously enrolled in the applicable Marketplace plan and in good standing:

• (a) Protected base rate. Its base membership fee for each covered location is protected for the first twelve (12) months, measured from activation (the start of the free trial), and thereafter may increase by no more than four percent (4%) in any subsequent 12-month period, where each such 12-month period is measured from an anniversary of activation, and the cap is calculated against the base rate in effect at the end of the immediately preceding 12-month period (monthly billing cycles do not shorten, reset, or multiply these periods) — whether or not PeasyBooking raises the standard public price by more or less than 4%.
• (b) Scope of the cap. The 4% cap applies to the base Marketplace Listing or Featured Marketplace Listing fee only. It does not apply to GST/HST or other taxes, optional paid campaigns, sponsored or featured placements, custom services, additional locations, or third-party charges.
• (c) Continuity and reset. The protection continues only while the Provider remains continuously enrolled and in good standing. It ends if the Provider cancels, is removed for cause, or loses continuous enrolment through unresolved non-payment; and it resets to the then-current price of a new plan if the Provider changes plans, after which the annual cap applies to that new base rate.
• (d) No other guarantees. Founding status does not promise exclusivity, guaranteed lead volume, a guaranteed ranking position, or a guaranteed advertising spend for any individual Provider (see Sections 2.3 and 2.5).

5.6 Subscription billing is separate. Your PeasyBooking platform subscription fees are billed under the SaaS Terms (with PeasyBooking as merchant for its own subscription fees, plus applicable GST/HST) and are distinct from the Marketplace membership fee in Section 5.4. Disabling the Marketplace does not affect your platform subscription, and ending your platform subscription does not by itself continue your Marketplace membership.

5.7 Refunds and charge-backs. You handle refunds and respond to charge-backs and payment disputes on your Stripe connected account as the merchant of record. PeasyBooking is not financially responsible for refunds, charge-backs, or disputed amounts relating to your services.

6. Listing content and intellectual property

6.1 Ownership. You retain ownership of your Listing Materials. PeasyBooking owns the Marketplace and its software, design, layout, and content (excluding your Listing Materials and Guest content).

6.2 Licence you grant. You grant PeasyBooking a non-exclusive, worldwide, royalty-free licence to host, store, reproduce, format, adapt for display, publish, and distribute your Listing Materials for the purpose of operating, marketing, and promoting the Marketplace and your Listing within it (including in search results, category pages, promotional placements, and off-platform marketing of the Marketplace). The scope and duration of this licence are tied to operating and promoting the Marketplace, and it is subject to the following limits:

• (a) Off-platform marketing. Off-platform marketing use of your name, marks, logos, or credentials is limited to promoting the Marketplace and your participation in it, must remain consistent with your professional-advertising obligations in Section 3.4, and is revocable by you on reasonable written notice (in which case PeasyBooking will cease new off-platform marketing use of your marks within a reasonable period, while remaining free to complete reasonable run-out of materials already distributed).
• (b) Term and takedown. This licence lasts while your Listing is active. On termination or de-listing, PeasyBooking will promptly remove your public Listing and will cease active display and promotional use of your Listing Materials within a reasonable period (not to exceed thirty (30) days). After that, PeasyBooking may retain copies of your Listing Materials only in backups, caches, and records not used for marketing, for so long as is reasonably needed for backup integrity, dispute resolution, and legal or regulatory compliance, after which they are deleted or de-identified in the ordinary course.

6.3 Your representations about Listing Materials. You represent and warrant that you own or have the rights to your Listing Materials, that they do not infringe any third-party right, and that their display as contemplated here is lawful. You will not include in a Listing any content that is unlawful, infringing, deceptive, or otherwise prohibited under Section 8.

6.4 PeasyBooking marks. Any use by you of PeasyBooking's name, logos, or marks must follow any brand guidelines we provide and is limited to identifying your participation in the Marketplace. This Agreement grants you no other rights in PeasyBooking's intellectual property.

7. Reviews and ratings

7.1 Guest reviews. Guests may submit reviews and ratings about their experience with you. Reviews are an important feature of the Marketplace and are intended to reflect genuine Guest experiences.

7.2 No fake or manipulated reviews. You will not, directly or indirectly: write, solicit, incentivize, or pay for fake, misleading, or non-genuine reviews; post reviews about your own business or competitors; offer Guests anything of value in exchange for a positive review or for removing or altering a review; or otherwise manipulate ratings.

7.3 No suppression of genuine reviews. You will not suppress, threaten, penalize, or retaliate against a Guest for leaving a genuine review, and will not require a Guest to waive the right to review you.

7.4 Moderation. PeasyBooking may moderate, decline to publish, or remove reviews and other content that violate this Agreement or the Marketplace Guest Terms (for example content that is unlawful, abusive, fraudulent, or off-topic), and may respond to your reasonable, good-faith reports of policy-violating reviews. PeasyBooking is not obligated to remove a review merely because it is unfavourable. PeasyBooking does not guarantee the accuracy of any review and is not responsible for Guest-authored content.

8. Ranking, promoted listings, and prohibited content

8.1 Ranking. PeasyBooking determines how Listings are ordered and presented in search results and category pages. Ranking may take into account factors such as relevance to the Guest's search, location and availability, Listing completeness and quality, review signals, responsiveness, and Booking history. PeasyBooking may change its ranking approach at any time and does not guarantee any placement.

8.2 Promoted listings. PeasyBooking may, now or in the future, offer paid or promotional placements ("promoted listings"). Where a placement is paid or promoted, PeasyBooking will label or otherwise disclose it as required by applicable advertising and consumer-protection law.

8.3 Prohibited content and conduct. You will not list, advertise, or use the Marketplace in connection with: illegal goods or services; services you are not licensed or qualified to provide; sexually exploitative, hateful, harassing, or violent content; deceptive or fraudulent offers; content that infringes intellectual property or privacy rights; or anything that violates applicable law, the SaaS Terms, the Marketplace Guest Terms, or this Agreement.

8.4 Emergencies. The Marketplace is for booking routine, non-urgent services and is not for emergencies. You will not market your Listing as an emergency, urgent-care, or crisis service. Guests are directed, in the Marketplace Guest Terms, to call 9-1-1 or seek appropriate emergency or urgent medical care for urgent issues, and not to rely on the Marketplace for them.

9. Data and privacy

9.1 Two data relationships. Marketplace participation involves two distinct data relationships, and it is important to keep them separate:

• (a) Guest data PeasyBooking controls. PeasyBooking is responsible, as the organization that determines the purposes and means of processing, for a Guest's Marketplace account, profile, searches, Bookings, reviews, and Marketplace communications. PeasyBooking handles this information under its Privacy Policy. PeasyBooking shares with you the information about a Guest that is reasonably necessary for you to fulfil and service a Booking (for example, the Guest's name, contact details, and Booking details).

• (b) Your own client data. When you receive Guest information through a Booking and add it to your own client records, or when you otherwise collect and use personal information about your clients in the PeasyBooking platform, that information is Customer Data / Client Data that you control. PeasyBooking processes it on your behalf as a processor under the Data Processing Agreement.

9.2 Your use of Guest information. You will use personal information you receive about a Guest only to provide and service the Booking and the services the Guest requested, and to meet your own legal obligations. You will not use Guest information received through the Marketplace for unrelated purposes, will not sell it, and will not send commercial electronic messages to a Guest except as permitted by Section 9.3 and applicable law. You will protect Guest information with appropriate safeguards and comply with applicable privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial private-sector and health-information laws, such as Alberta's Personal Information Protection Act (PIPA) and Health Information Act (HIA) and Ontario's Personal Health Information Protection Act (PHIPA), to the extent they apply to you.

9.3 Marketing and CASL. Reminders and confirmations for a Booking are typically transactional and are not commercial electronic messages only if they do not include promotional content. Adding marketing or promotional content to a reminder or confirmation (for example, an offer, discount, or invitation to book additional services) makes the whole message a commercial electronic message subject to consent and unsubscribe requirements. Marketing or promotional messages to clients — including campaigns, review requests, promotions, re-activation, membership, and referral messages — are commercial electronic messages and require valid consent. You are responsible for determining whether any message you send is a commercial electronic message, for obtaining and keeping proof of the consent required under Canada's Anti-Spam Legislation (CASL), and for honouring unsubscribe requests; reminder and confirmation channels are not a CASL-free zone. PeasyBooking provides supporting functionality (such as sender identification, unsubscribe handling, suppression lists, consent records, and message logs) but does not provide consent on your behalf. PeasyBooking's own marketing communications to Guests are PeasyBooking's responsibility and are governed by its Privacy Policy.

9.4 Health information stays outside the Service. PeasyBooking provides no clinical-record features and must not be used as a system of record for regulated health information (SaaS Terms). If, in the course of your own practice, you collect health information about your clients, you are solely responsible, as the custodian, controller, or trustee of that information, for complying with applicable health-information laws (including Alberta's Health Information Act and Ontario's Personal Health Information Protection Act) — and for keeping that information out of the Service.

9.5 Security incidents and breach notification. Consistent with the two data relationships in Section 9.1 and with the Data Processing Agreement (which governs and prevails in the event of any conflict), responsibility for assessing and notifying a security incident depends on whose data is affected:

• (a) Incidents involving Guest data PeasyBooking controls. For a security incident affecting Guest data that PeasyBooking controls under Section 9.1(a), PeasyBooking is responsible for assessing whether the incident creates a real risk of significant harm, for making any individual and Commissioner notifications required under PIPEDA section 10.1 (and any other applicable law), and for keeping the breach records PIPEDA requires. You will promptly report to PeasyBooking any such incident you become aware of and will reasonably assist PeasyBooking, but you should not notify affected Guests or regulators about a PeasyBooking-controlled-data incident unless PeasyBooking or applicable law directs you to.

• (b) Incidents involving your Customer/Client Data. For a security incident affecting your Customer Data / Client Data under Section 9.1(b), PeasyBooking will give you prompt notice after confirming unauthorized access to or disclosure of that data (within the timeframe stated in the Data Processing Agreement, and absent a more specific timeframe, without undue delay), and will reasonably assist you with containment, investigation, and preservation of relevant logs. As the controller, custodian, or trustee of that data, you (and not PeasyBooking) are responsible for assessing the incident and for deciding on and making any required notifications to affected individuals and regulators.

9.6 No conflict. Nothing in this Section 9 reduces your obligations, or PeasyBooking's, under the Data Processing Agreement or the Privacy Policy. To the extent this Section 9 and the Data Processing Agreement address the same subject (including breach roles and timing), the Data Processing Agreement governs.

9.7 Marketplace attribution data. To operate, measure, secure, and improve the Marketplace, PeasyBooking records how each Booking originated — for example, whether a Guest began the Booking from a Marketplace Listing or from one of your own direct channels (such as your website, a social link, or a direct link or QR code). This booking-source and attribution information is generated and controlled by PeasyBooking. PeasyBooking uses it for analytics, performance and return-on-investment reporting to you, search and ranking quality, abuse and fraud prevention, and Marketplace operations. Under the fixed-fee model, attribution is not used to calculate your Marketplace membership fee or to charge you per Booking, lead, client, or referral. PeasyBooking handles any personal information involved under its Privacy Policy and the allocation of roles in Section 9.1.

10. Suspension and removal

10.1 Grounds. PeasyBooking may suspend, restrict, downrank, de-list, or remove your Listing, or suspend your Marketplace participation, where it reasonably believes that: you are in breach of this Agreement, the SaaS Terms, or the Marketplace Guest Terms; you lack a required licence, certification, or insurance; your Listing or conduct is unlawful, fraudulent, deceptive, unsafe, or harmful to Guests; you have repeated unresolved complaints, no-shows, cancellations, or persistently low quality or ratings; or action is needed to protect Guests, PeasyBooking, or third parties, or to comply with law.

10.2 Notice. Where practicable, PeasyBooking will give you notice and an opportunity to address the issue. PeasyBooking may act immediately and without prior notice where there is a risk of harm to Guests or others, suspected illegality or fraud, or a legal or regulatory requirement to do so.

10.3 Effect on existing Bookings. Suspension or removal of your Listing does not, by itself, cancel Bookings already made; you remain responsible for honouring or properly cancelling existing Bookings unless PeasyBooking directs otherwise for Guest-protection or legal reasons.

11. Term and termination

11.1 Term. This Agreement begins when you first enable the Marketplace for your business and continues until terminated.

11.2 Termination by you. You may stop participating in the Marketplace at any time by disabling the Marketplace for your business. You remain responsible for Bookings made before termination takes effect.

11.3 Termination by PeasyBooking. PeasyBooking may terminate this Agreement or your Marketplace participation for material breach (subject to Section 10), if your underlying PeasyBooking account is terminated under the SaaS Terms, if it discontinues the Marketplace in your area, or as otherwise permitted by law. Where practicable, PeasyBooking will give reasonable notice.

11.4 Effect of termination. On termination, your Listing will be removed from the Marketplace and your right to receive new Bookings through it ends. Termination of this Agreement does not by itself terminate the SaaS Terms, which continue to govern your use of the platform. Sections that by their nature should survive — including Sections 2.2 and 2.3 (independent relationship and disclaimers), 5.7 (refunds and charge-backs), 6.1 (ownership), the post-termination obligations in 6.2 (takedown, off-platform-marketing wind-down, and the backup/cache/records tail), 6.3 (Listing Materials representations), 9 (data and privacy, including breach roles), 12 (disclaimers), 13 (indemnity), 14 (limitation of liability), and the provisions of 15 that have continuing operation (including 15.1 governing law and forum, 15.2 relationship to other documents, 15.4 assignment, 15.5 notices, 15.6 severability and waiver, and 15.8 language) — survive termination. Sections with no post-termination operation (including 7.2–7.3 once you are de-listed and 15.3 changes to this Agreement) do not survive.

12. Disclaimers

12.1 The Marketplace is provided "as is" and "as available". To the fullest extent permitted by law, PeasyBooking disclaims all warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement, and does not warrant that the Marketplace will be uninterrupted, error-free, or will generate any Bookings or revenue.

12.2 PeasyBooking is not a healthcare, medical, legal, accounting, or other professional services provider, gives no professional or medical advice, and is not a substitute for professional judgment or care. The Marketplace facilitates connections and Bookings; the responsibility for professional care and service quality rests entirely with you.

12.3 PeasyBooking does not endorse, guarantee, or accept responsibility for any Provider, Guest, service, listing, or review, or for the conduct of any Guest.

13. Indemnity

13.1 Provider indemnity. You will defend, indemnify, and hold harmless PeasyBooking and its directors, officers, employees, and agents from and against any third-party claims, demands, proceedings, damages, losses, liabilities, fines, penalties, and reasonable costs (including legal fees) arising out of or relating to: (a) your services, including their quality, safety, legality, and outcomes, and any injury, harm, or loss to any Guest or third party; (b) your breach of this Agreement, the SaaS Terms, or applicable law; (c) your lack of, or failure to maintain, any required licence, certification, qualification, or insurance; (d) your Listing Materials, including any infringement or inaccuracy; (e) your handling of payments, refunds, charge-backs, taxes, deposits, or cancellation/no-show fees; and (f) your handling of personal information, including any breach of privacy or CASL obligations.

13.2 PeasyBooking software IP indemnity. PeasyBooking will defend you against, and pay amounts finally awarded in, a third-party claim alleging that the PeasyBooking platform software (excluding your Listing Materials, Customer Data, Guest content, and third-party services such as Stripe) infringes that third party's Canadian intellectual-property rights, provided you promptly notify PeasyBooking, give it sole control of the defence and settlement, and reasonably cooperate. PeasyBooking has no obligation for claims arising from your content, your combinations with non-PeasyBooking products, your modifications, or your use in breach of this Agreement.

13.3 Procedure. The indemnifying party's obligations are conditioned on prompt written notice of the claim, sole control of the defence and settlement (without settling in a way that imposes non-indemnified liability or admission on the other party without consent), and reasonable cooperation.

14. Limitation of liability

14.1 Exclusion of indirect damages. To the fullest extent permitted by law, neither party is liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, lost revenue, lost business, or lost or corrupted data, arising out of or relating to this Agreement, even if advised of the possibility.

14.2 Cap. To the fullest extent permitted by law, PeasyBooking's aggregate liability arising out of or relating to this Agreement is limited to the greater of (a) the total Marketplace fees you paid to PeasyBooking under this Agreement in the twelve months before the event giving rise to the claim, and (b) CAD $100. Where you have paid Marketplace membership fees in that period, the amount in (a) reflects them; where you have not (for example, during a free-trial period), the minimum in (b) applies.

14.3 Carve-outs. The exclusions and cap in Sections 14.1 and 14.2 do not apply to: your indemnity obligations under Section 13.1; your obligations relating to payments, taxes, and fees properly owed; either party's breach of confidentiality obligations; PeasyBooking's breach of its own privacy and data-security obligations in respect of Guest data it controls under Section 9.1(a) (including its breach-assessment and notification obligations under Section 9.5(a)); a party's gross negligence, fraud, or wilful misconduct; or any liability that cannot be excluded or limited under applicable law (such as liability for personal injury caused by negligence). For clarity, nothing in this Section limits your liability to PeasyBooking or to Guests for the matters described in Section 13.1.

14.4 Provider's release of its own claims. You release PeasyBooking from claims you may have against PeasyBooking arising out of your services or your dealings with Guests, except to the extent caused by PeasyBooking's own breach of this Agreement or by a matter listed in Section 14.3. This release is limited to your own claims; it does not, and cannot, waive, define, or limit any rights a Guest may have, because Guests are not parties to this Agreement. The allocation of responsibility and any release of claims between PeasyBooking and Guests is set out in the Marketplace Guest Terms. Nothing in this Agreement affects any rights a Guest may have under applicable consumer-protection or other law.

15. General

15.1 Governing law and forum. This Agreement is governed by the laws of the Province of Alberta and the federal laws of Canada applicable there, without regard to conflict-of-laws rules. The courts of Alberta have exclusive jurisdiction, and the parties attorn to those courts, except that either party may seek injunctive relief in any court of competent jurisdiction.

15.2 Relationship to other documents. This Agreement incorporates by reference the SaaS Terms, the Data Processing Agreement, the Privacy Policy, and the Marketplace Guest Terms (as they apply to Guests). Together with those documents, this Agreement is the entire agreement between the parties regarding the Marketplace and supersedes prior understandings on that subject.

15.3 Changes to this Agreement. PeasyBooking may update this Agreement from time to time. PeasyBooking will give reasonable notice of material changes (through the product or by email). Changes take effect on their stated effective date; your continued participation in the Marketplace after that date constitutes acceptance. If you do not agree, your remedy is to disable the Marketplace before the effective date. Changes to Marketplace fees are additionally subject to the advance-notice and protections in Sections 5.4 and 5.5 (including the Founding Marketplace Provider price protection).

15.4 Assignment. You may not assign this Agreement without PeasyBooking's prior written consent. PeasyBooking may assign it to an affiliate or in connection with a merger, acquisition, reorganization, or sale of assets.

15.5 Notices. PeasyBooking may give notices through the product or to the email associated with your account. You may contact PeasyBooking at info@peasybooking.com, or for support at support@peasybooking.com.

15.6 Severability and waiver. If any provision is held unenforceable, the remaining provisions stay in effect, and the unenforceable provision is modified to the minimum extent needed to make it enforceable. A party's failure to enforce a provision is not a waiver of it.

15.7 Force majeure. Neither party is liable for failure or delay caused by events beyond its reasonable control, except for payment obligations.

15.8 Language. This Agreement is drafted in English. The English version is the only authoritative version and governs for all purposes; any translation that may be provided is for convenience only. Where the mandatory law of the Provider's jurisdiction imposes additional language requirements for this Agreement, those requirements will be addressed before the Marketplace opens to providers in that jurisdiction.

15.9 Provider data after termination. After termination, you may retain and use Guest personal information you lawfully collected through a Booking only as permitted by applicable privacy law (including PIPEDA and any applicable provincial private-sector or health-information law) and only for the purposes for which it was collected — that is, to service prior Bookings and meet your own legal and record-keeping obligations. You may not rely on the former Marketplace relationship to justify new marketing or commercial electronic messages to those Guests without independent, valid CASL consent. This Section 15.9 operates consistently with Sections 9.2 and 9.3 and with your obligations under the Data Processing Agreement.

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PeasyBooking Technologies Inc. (operating as "PeasyBooking")
Registered office: 150 Evergreen Mount SW, Calgary, AB T2Y 0L8
Contact: info@peasybooking.com · support@peasybooking.com
Effective date: 2026-07-29