Business SaaS Terms of Service

Este documento se proporciona en inglés. La versión en inglés es la única versión que rige; todavía no hay una traducción certificada al español. This document is provided in English. The English version is the only authoritative version; a certified Spanish translation is not yet available.

Effective date: 2026-08-02
Version: 1.4

Amendment (2026-08-02, v1.4): clarified the self-service binding act. Creating an authentication login alone is nonbinding; the contract is accepted when the authorized owner explicitly creates the business at the versioned clickwrap (or signs a separate order).
Amendment (2026-07-29, v1.3): the public Terms page now renders this master text exactly (LEGAL-002 — one canonical body drives the page, the registered hash, and the acceptance record); corrected Section 6 to match the operating product: the plan list now includes the Team plan, and the trial is described as it works — 14 days, no payment card, and no automatic conversion to a paid subscription.
Amendment (2026-07-29): added the Language clause in Section 22 — the English version governs; translations are for convenience only.
Amendment (2026-07-21): clinical/health-data clauses removed following the medical de-scope; PeasyBooking no longer offers clinical features.

These Business SaaS Terms of Service (the "Terms") are a binding agreement between PeasyBooking Technologies Inc., a corporation incorporated under the federal Canada Business Corporations Act (Corporation No. 1804322-1) with its registered office at 150 Evergreen Mount SW, Calgary, AB T2Y 0L8 (operating as "PeasyBooking", "we", "us", or "our"), and the business or individual that explicitly creates a PeasyBooking business workspace or signs a separate order for the Service ("you", "your", or "Customer"). Creating an authentication login by itself is not acceptance of these Terms and does not create a Customer contract. In self-service onboarding, you accept these Terms when, after the versioned document set is displayed, you select the button that creates your business. A signed order or other separately documented acceptance may also bind you. If you are accepting on behalf of an organization, you represent and warrant that you have authority to bind that organization, and "Customer" refers to that organization.

These Terms govern your use of PeasyBooking as a provider business — a salon, spa, wellness or fitness studio, or other service business that uses our software to run its operations. Different documents govern other relationships:

• If you are a member of the public who searches for, books, pays for, reviews, or cancels appointments through the PeasyBooking consumer marketplace, the Marketplace Guest Terms apply to you instead of these Terms.
• If you are a provider business that accepts bookings through the PeasyBooking consumer marketplace, the Provider Marketplace Agreement governs that participation, in addition to these Terms.
• How we handle personal information is described in the Privacy Policy.
• Our processing of personal information on your behalf is governed by the Data Processing Agreement ("DPA").
• The third parties that help us deliver the Service are listed in the public Subprocessor List. How long we keep data is described in the Data Retention Schedule.

Each capitalized document named above, as updated from time to time, is incorporated into and forms part of these Terms.

1. The Service

PeasyBooking is a software-as-a-service platform for salons, spas, wellness and fitness studios, and similar service businesses. Depending on your plan, the Service ("Service") may include online booking, calendar and scheduling tools (including hard double-booking prevention), client and CRM records, service and staff management, automated email and optional SMS reminders and confirmations, secure messaging, payment acceptance, memberships, marketing campaigns, reviews, a front-desk kiosk, financial reports, and CSV data import.

Available features depend on your subscription plan and may change over time as described in Section 16.

2. Eligibility and accounts

You must be at least the age of majority in your province or territory and able to form a binding contract. You are responsible for the accuracy of your account information and for all activity that occurs under your account.

PeasyBooking supports multiple user roles within a business (for example owner, receptionist, staff, and accountant). You are responsible for the users you invite, for assigning appropriate roles, for the acts and omissions of your users, and for promptly removing access when a user no longer requires it. You must keep credentials confidential and notify us promptly of any suspected unauthorized access to or use of your account. Time-sensitive security reports, including suspected account compromise, should be sent to info@peasybooking.com, which is monitored for security matters (see Sections 12 and 23).

3. Customer licensing, insurance, and professional standing

You are solely responsible for ensuring that you, your business, and your staff hold and maintain all licences, registrations, certifications, permits, and insurance required to lawfully provide your services and to use the Service in connection with them. This includes, where applicable, professional or trade licensing of practitioners, business licensing, and adequate professional liability and general liability insurance.

You represent and warrant that, throughout your use of the Service, you are and will remain in good standing with each regulatory body or licensing authority that governs your services, and that your use of the Service complies with the rules, standards of practice, and record-keeping requirements of those bodies. PeasyBooking does not verify, and is not responsible for verifying, your licensing, insurance, or professional standing.

4. Professional responsibility; PeasyBooking is a software platform only

PeasyBooking provides software tools only. PeasyBooking is a booking and business-management platform: it is not a provider of the services you deliver to your clients, and is not a provider of legal, accounting, tax, or other professional services. Nothing in the Service constitutes professional advice.

You alone are responsible for the services you deliver to your clients, for the exercise of professional judgment, and for the accuracy, completeness, and appropriateness of any records, notes, recommendations, or services you provide. Any scheduling, reminder, reporting, or other feature of the Service is an aid only and is not a substitute for your own professional judgment or for compliance with applicable standards of practice. The relationship between you and your clients, and any duty of care arising from it, is yours alone.

5. No real-time monitoring; no reliance for urgent matters

The Service is not designed or intended for use in emergencies. Features such as scheduling, reminders, secure messaging, and records are not monitored in real time by PeasyBooking and must not be used to communicate urgent needs or to request or obtain emergency assistance.

You are responsible for instructing your clients that, in an emergency or any situation requiring urgent attention, they must call 911 (or their local emergency number) and must not rely on the Service. PeasyBooking is not liable for any reliance on the Service for urgent or emergency purposes.

6. Plans, billing, taxes, and trials

• Plans. PeasyBooking offers a free plan and paid plans, currently: Free ($0/month, 1 practitioner seat); Starter ($25/month, 2 seats); Team ($45/month, 3 seats); Essential ($75/month, 8 seats); and Scale ($250/month, 25 seats), as well as Custom enterprise arrangements (unlimited seats by agreement). Fees are charged at a flat rate per business and are billed in Canadian dollars (CAD) for Customers in Canada and in US dollars (USD) for Customers elsewhere, at the same numeral amounts. Plan entitlements (such as practitioner seats and feature access) are described at the point of purchase and enforced by the Service.
• Billing and merchant of record. Paid subscriptions are billed in advance on a recurring (monthly) basis and renew automatically until cancelled. This is separate from client→clinic payments, which are addressed in Section 7. Who sells and bills your subscription depends on your country:
  • Canada. For Canadian subscriptions, PeasyBooking is the merchant of record and bills you through our payment processor, Stripe; applicable Canadian taxes (GST/HST) are added at checkout.
  • Outside Canada. For subscriptions outside Canada, your subscription is sold and billed by Stripe acting as our authorized reseller and merchant of record (Stripe Managed Payments): Stripe is the seller of record for the transaction and determines, collects, and remits applicable sales tax or VAT. Your purchase is also subject to Stripe's customer terms; PeasyBooking provides the underlying software service.
• Taxes. Applicable sales taxes (such as GST/HST, or US sales tax where applicable) are added to your subscription fees by the merchant of record described above, and you are responsible for those taxes. Taxes on the services you provide to your own clients (including GST/HST on those services) are your sole responsibility, as described in Section 7.
• Trials. Where a free trial is offered (currently a 14-day trial of the Starter, Team, or Essential plan you choose at signup; Scale has no trial), it requires no payment card and does not convert to a paid subscription automatically. If you do not subscribe to a paid plan before the trial ends, your account moves to the free plan; your data is retained and paid features simply stop being available. You are never charged as a result of a trial ending, and you become liable for fees only when you expressly subscribe to a paid plan — that subscription begins, and is charged, on the day you subscribe.
• Changes and cancellation. You may upgrade, downgrade, or cancel from your billing settings. Downgrades and cancellations take effect at the end of the current billing period; we do not provide prorated refunds except where required by law. We may change prices on reasonable notice, effective at your next renewal.
• Non-payment. If a payment fails, we may suspend access to paid features until the balance is resolved.

7. Payments to you (Stripe Connect)

The Service lets you accept payments from your clients (for example, for appointments, deposits, tips, memberships, and cancellation fees). Online payment collection is an optional feature, disabled by default: you may enable it only by connecting and maintaining your own Stripe account, completing Stripe's own onboarding and identity verification. When enabled, client→clinic payments are processed by Stripe directly on your connected account (Stripe direct charges), on the following basis:

• You are the merchant of record. For payments from your clients, you are the merchant of record. PeasyBooking provides the payment technology that connects you to Stripe; it does not sell or provide your services and is not a party to the transaction between you and your client.
• PeasyBooking does not hold your funds. Client payments are settled by Stripe directly to your connected account. PeasyBooking does not receive, hold, control, settle, transmit, or take title to those funds at any time, and operates no wallet, balance, payout schedule, reserve, or transfer over them. PeasyBooking receives only limited transaction-status information (such as paid/deposit/failed status, amount, and a Stripe reference) needed to operate booking, confirmation, refund-status, reconciliation, and support.
• 0% platform commission; Stripe fees apply. PeasyBooking charges 0% platform commission on client→clinic payments — that is, no percentage commission and no per-transaction platform fee on those payments. This does not mean payments are free: Stripe's own processing fees apply to you under your agreement with Stripe, and PeasyBooking does not control or set those fees. Your subscription fee under Section 6 is separate and continues to apply.
• You handle the transaction lifecycle. As merchant of record, you are solely responsible for your services and for refunds, chargebacks, disputes, deposits, tips, memberships, cancellation fees, receipts, and the collection and remittance of all applicable taxes (including GST/HST) on your services.
• Your Stripe agreement governs. Your use of Stripe Connect is subject to Stripe's own terms and requirements (including identity verification, "know your customer", and payout rules). You are responsible for maintaining your Stripe connected account in good standing.
• No PeasyBooking liability for Stripe's processing decisions. PeasyBooking is not responsible or liable for Stripe's processing decisions, including payment holds, reserves, payout timing or delays, fee changes, dispute or chargeback outcomes, or suspension or termination of your connected account. Your relationship for payment processing is with Stripe under your Stripe agreement, and any risk of failed, delayed, or withheld payouts arising from Stripe's acts or decisions is between you and Stripe.

On consumer-marketplace bookings, PeasyBooking charges no commission, no percentage of your appointment revenue, and no per-booking, lead, or referral fee — the same 0% position as Section 7 above. Listing your business in the consumer marketplace is optional; if you enable it, it is offered for a separate, flat monthly Marketplace membership fee charged per published location (with a free-trial period). All consumer-marketplace participation, including that fee, is governed by the Provider Marketplace Agreement.

8. Customer Data, client data, and data migration

• Ownership. As between you and PeasyBooking, you retain all rights to the data you and your clients submit ("Customer Data"), including your client records.
• Roles. For personal information about your clients, you are the party that determines the purposes and means of processing (the controller), and PeasyBooking processes that information on your behalf under your documented instructions, as described in the DPA. You are responsible for obtaining any consents and providing any notices needed for us to process Customer Data on your behalf.
• Data migration authority. If you ask us, or use the CSV import or other migration tools, to import, migrate, or transfer data into the Service (for example from a prior system such as Jane or Fresha), you authorize PeasyBooking to receive and process that data on your behalf, and you represent and warrant that you have the right and all necessary consents to provide it and to have us process it. You are responsible for the accuracy, legality, and completeness of migrated data and for verifying the results of any migration. PeasyBooking acts on your instruction only and does not independently validate the contents of imported data.

9. Acceptable use

You agree not to:

• use the Service to violate any law or third-party right;
• upload unlawful content, or personal information you are not authorized to process;
• attempt to gain unauthorized access to the Service, other accounts, or our systems, or probe, scan, or test their vulnerability without authorization;
• interfere with the integrity or performance of the Service, or send spam, malware, or other harmful code through it;
• resell, sublicense, or use the Service to build a competing product; or
• use the Service in violation of any CASL obligation described in Section 10.

10. Electronic messages (CASL)

The Service can send commercial electronic messages on your behalf, including (depending on your configuration) marketing campaigns, review requests, promotions, reactivation messages, membership communications, and referrals. Canada's Anti-Spam Legislation ("CASL") applies to these messages. Responsibilities are split as follows:

• Your responsibilities. You are responsible for obtaining and maintaining valid consent (express or implied, as applicable) from each recipient before commercial electronic messages are sent on your behalf, for retaining proof of that consent, for the content and accuracy of your messages, and for honouring withdrawals of consent. You determine which messages are sent and to whom.
• PeasyBooking's role. We provide tooling to support your compliance, including sender identification, a functioning unsubscribe mechanism, suppression of recipients who have unsubscribed, consent and message logs, and related records, available to you as described in the DPA.
• Appointment reminders and confirmations. Appointment reminders and confirmations relating to an appointment a client has booked may be exempt from CASL's consent requirement under section 6(6) (messages that facilitate, complete, or confirm a commercial transaction the recipient previously agreed to), but they must still identify the sender and meet CASL's form requirements. This is not a general "transactional" exemption; the exemption applies only where the specific statutory conditions are met. Campaigns, review requests, promotions, reactivation, membership, and referral messages are commercial electronic messages subject to CASL's full consent requirements. You remain responsible for correctly classifying and configuring your messages and for ensuring that each message you configure meets CASL's requirements, including for any message that contains promotional or marketing content.

The email subprocessor is Resend; the SMS subprocessor is Twilio Inc. (United States). Both are listed, with their region and purpose, in the Subprocessor List.

Recipients outside Canada. Where you send commercial electronic messages to recipients in other jurisdictions, the anti-spam and telemarketing laws of those jurisdictions (for the United States, including the CAN-SPAM Act and the Telephone Consumer Protection Act for SMS) apply in addition to or instead of CASL, and you are responsible for complying with them. The tooling described above (sender identification, unsubscribe, suppression, and consent records) supports those regimes as well, but correct classification and lawful consent remain your responsibility.

11. Account closure, suspension, and data retention

You may close your account at any time, and we may suspend or terminate access for material breach of these Terms, non-payment, or to comply with law; where practical we will give notice.

On cancellation or closure, your access to the Service ends. Deletion of Customer Data is handled as follows:

• Standard deletion schedule. Customer Data is deleted on a documented schedule following account closure or termination, as set out in the Data Retention Schedule. The current active-system behaviour includes a grace period of approximately 30 days during which the account and its data may be recoverable, after which it is purged by an automated process; the Data Retention Schedule controls the specific periods.
• Earlier deletion on documented instruction. You may instruct earlier permanent deletion of your account and Customer Data. Before we act on such an instruction, you must confirm that your own retention, preservation, and legal-hold obligations have been satisfied. You are responsible for determining and meeting any record-retention requirements that apply to your business.
• Export before closure. You are responsible for exporting any Customer Data you wish to keep before instructing deletion or closing your account. The Service provides export tools for this purpose.
• Recoverability and backups. While your data is active in the Service it may be recoverable. Our hosting provider maintains automated daily database backups (currently up to 30 retained) and point-in-time recovery (currently an approximately 7-day window); backups age out on a rolling basis and are not a substitute for your own export.
• Residual data. After deletion, limited data may remain where we are required or permitted to keep it — for example payment and invoice records held by Stripe, email and SMS delivery records held by our messaging subprocessors, security and audit logs, and rolling backups until they age out. We retain breach and security-incident records as required by law.
• Legal holds. We may retain Customer Data where required to comply with a legal hold, an ongoing payment dispute, a complaint, or a regulatory investigation, notwithstanding a deletion instruction.

Specific timeframes and categories are set out in the Data Retention Schedule. In the event of a conflict, the Data Retention Schedule controls over this Section as to the data it covers.

12. Privacy and security

Our handling of personal information is described in the Privacy Policy and, for client data we process on your behalf, the DPA. We use security measures including encryption of data in transit (TLS) and at rest, as described in those documents and the Subprocessor List. We make no representation that the Service is HIPAA-compliant or SOC 2-certified. PeasyBooking does not offer features for storing health or clinical records.

• Where your data is processed (cross-border processing). Core Customer Data and client data — application hosting, the primary database, and file storage — is hosted in Canada (Google Cloud, Montréal, region northamerica-northeast1), for all Customers, including Customers outside Canada. Backups and disaster-recovery copies of that database — the automated daily backups and point-in-time-recovery copies described in Section 11 — are stored in the United States (Google Cloud us multi-region), for all Customers, including Customers in Canada. At signup, you acknowledge that your primary data is hosted in Canada and that its backups are stored in the United States — either of which may be outside your own country or region — and you subscribe on that basis; this acknowledgment is recorded with its date and version. If PeasyBooking later hosts any Customer's primary data outside Canada, PeasyBooking will obtain a fresh, versioned acknowledgment from affected Customers before doing so. Certain limited data is processed by subprocessors located outside Canada: subscription and client payment data by Stripe (United States/global), authentication and sign-in data by Google Identity Platform / Firebase Authentication (United States/global), transactional email by Resend (United States), and SMS by Twilio Inc. (United States/global). We do not represent that all data remains in Canada. Details of each subprocessor, including its location and purpose, are set out in the Subprocessor List, and our handling of cross-border transfers is described in the Privacy Policy.
• Security incidents and breach notification. Security-incident and breach-notification responsibilities for Customer Data we process on your behalf are governed by the DPA, which controls over the Privacy Policy as to the data it covers. Time-sensitive security reports, including a suspected account compromise or vulnerability, should be sent to info@peasybooking.com, which is monitored for security matters.

13. Intellectual property; license

The Service, including its software, design, documentation, and content (excluding Customer Data), is owned by PeasyBooking and its licensors and is protected by intellectual-property laws. Subject to these Terms, we grant you a limited, non-exclusive, non-transferable, non-sublicensable right to access and use the Service during your subscription. We reserve all rights not expressly granted.

14. Service availability and support

We will use commercially reasonable efforts to make the Service available to paid-plan Customers, excluding scheduled maintenance, emergency maintenance, and events beyond our reasonable control (see Section 19). We aim to provide reasonable advance notice of planned maintenance that we expect to cause material disruption. The free plan and trials are provided without any availability commitment.

Enterprise (Custom) Customers may receive additional availability, support, or service-level commitments under a separate written order or service-level agreement; in the absence of such a written commitment, this Section states the only availability undertaking, and no specific uptime percentage or credit is promised.

15. Disclaimers

Except as expressly stated in these Terms (including the commercially reasonable efforts undertaking in Section 14), the Service is provided "as is" and "as available". To the fullest extent permitted by law, we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Service will be uninterrupted, error-free, or free of harmful components. PeasyBooking is not a provider of legal, accounting, or tax advice, or of the services you deliver to your clients (see Sections 4 and 5).

16. Service changes

We may modify, add, or discontinue features of the Service over time. We will give reasonable notice of material changes that adversely affect your use. Changes to availability are addressed in Section 14, and to these Terms in Section 21.

17. Indemnification

By you. You will defend, indemnify, and hold harmless PeasyBooking and its affiliates, directors, officers, and employees from and against third-party claims, and resulting losses, damages, and reasonable legal costs, arising out of: (a) your Customer Data; (b) your use of the Service in breach of these Terms; (c) your services to your clients, including any professional advice or care; or (d) your violation of law or of third-party rights, including any failure to obtain required consents.

By PeasyBooking (IP indemnity). We will defend you against third-party claims alleging that the PeasyBooking software (excluding Customer Data, third-party services, and combinations or modifications not provided by us) infringes that third party's Canadian (or, for Customers located in the United States, United States) intellectual-property rights, and we will pay damages and reasonable legal costs finally awarded against you (or agreed in settlement) for such a claim, provided you promptly notify us, give us sole control of the defence and settlement, and reasonably cooperate. If the Service is or may be subject to such a claim, we may, at our option, procure the right for you to continue using it, modify or replace it to make it non-infringing, or, if neither is commercially reasonable, terminate the affected Service and refund prepaid, unused fees. This Section states our entire liability, and your exclusive remedy, for third-party intellectual-property claims relating to the Service.

18. Limitation of liability

To the fullest extent permitted by law, neither party is liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits or lost data, arising out of or relating to these Terms, even if advised of the possibility.

Subject to the carve-outs below, each party's aggregate liability arising out of or relating to these Terms is limited to the greater of (a) the total amounts you paid us for the Service in the twelve (12) months before the event giving rise to the claim, and (b) CAD $1,000 (the "liability floor"). For clarity, the CAD $1,000 liability floor applies to PeasyBooking's liability to you, so that PeasyBooking's liability cap is not effectively nil for free-plan or trial Customers who have paid little or nothing; it does not raise the cap on your liability above the amounts you have paid, and it is not an admission of any minimum liability.

Carve-outs. The exclusions and the cap above do not apply to: (a) your payment obligations under Section 6; (b) either party's breach of its confidentiality obligations; (c) PeasyBooking's breach of its privacy or data-security obligations under these Terms or the DPA, provided that PeasyBooking's aggregate liability for the breaches described in this sub-paragraph (c), while not subject to the standard cap above, is limited to the greater of (i) three times (3×) the total amounts you paid us for the Service in the twelve (12) months before the event giving rise to the claim and (ii) CAD $100,000 (this enhanced cap does not limit liability described in sub-paragraphs (d) or (f)); (d) a party's gross negligence or willful misconduct; (e) your indemnification obligations under Section 17, and PeasyBooking's IP indemnity under Section 17; and (f) liability that cannot be excluded or limited under applicable law (such as liability for fraud or for personal injury caused by negligence). Some jurisdictions do not allow certain limitations, so some of the above may not apply to you.

19. Force majeure

Neither party is liable for any delay or failure to perform (other than payment obligations) caused by events beyond its reasonable control, including acts of God, natural disasters, epidemics, outages of third-party infrastructure or telecommunications, labour disputes, or government action.

20. Governing law and disputes

These Terms are governed by the laws of the Province of Alberta and the federal laws of Canada applicable there, without regard to conflict-of-laws rules. The courts located in Alberta have exclusive jurisdiction over any dispute arising out of or relating to these Terms, subject to any non-waivable rights you have under applicable law.

21. Changes to these Terms

We may update these Terms from time to time. If we make material changes, we will provide reasonable notice (for example, by email or in-product). Your continued use of the Service after the effective date of the updated Terms constitutes acceptance. If a material change adversely affects you, you may terminate your subscription by notice to us within thirty (30) days after the change takes effect, and we will refund the prepaid, unused portion of your subscription fees.

22. General

• Entire agreement. These Terms, together with the documents they incorporate (the Privacy Policy, DPA, Subprocessor List, Data Retention Schedule, and, where applicable, the Provider Marketplace Agreement), are the entire agreement between you and PeasyBooking and supersede any prior agreements on their subject matter. In the event of a conflict, a signed order or addendum (such as a Custom-plan order) controls over the body of these Terms as to the subject it covers.
• Severability. If any provision is held unenforceable, the remaining provisions stay in effect and the unenforceable provision is modified to the minimum extent necessary.
• No waiver. Our failure to enforce a provision is not a waiver of our right to do so later.
• Assignment. You may not assign these Terms without our consent; we may assign them to an affiliate or in connection with a merger, acquisition, or sale of assets.
• Notices. We may provide notices by email or in-product; you may contact us using the details below.
• Language. These Terms and the documents they incorporate are drafted in English. The English version is the only authoritative version and governs for all purposes. Any translation of these Terms or of the Service interface (including the Spanish-language interface) that we may provide is for convenience only and does not modify, replace, or take precedence over the English text, except where the mandatory law of your jurisdiction requires otherwise.
• Survival. Provisions that by their nature should survive termination — including Sections 7 (as to completed transactions), 8, 11, 13, 15, 17, 18, 20, and this Section 22 — continue to apply after termination.

23. Contact

Questions about these Terms: PeasyBooking Technologies Inc., 150 Evergreen Mount SW, Calgary, AB T2Y 0L8, or info@peasybooking.com. General support is available at support@peasybooking.com. Time-sensitive security reports, including a suspected account compromise or vulnerability, should be sent to info@peasybooking.com, which is monitored for security matters (see Sections 2 and 12).